COLI News   
Getting a hold of COLI Communications is now easier than ever before.
Posted by: joe @ 12/12/2012 2:26:19 PM}
We realize with all the new technology out there, calling or email COLI Communications is not the very best option in many cases.    So we have created a few additional ways, you the customer can contact us.
  • We added a chat function to our website.   This function oftentimes when browsing the internet sites you may of seen.  If you have a quick question and don’t want to call, this may be the best way for you to contact us.  Just find the live chat button at the bottom right of the homepage

  • Text Message COLI to us at (231) 714-4439 from your cellular phone or other device that supports text messages.  Be sure you include your contact information so that we can find your account.   Alternatively, you may call this number to reach us as well.

  • Tech Support only number is:  8557281606 Reach Support Directly during office hours and offsite support during non-office hours. 

  • As always you can always still email support@torchlake.com, Call us at our normal 888-299-0071 toll free Number, or Fill out our support web-form to contact us. 
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Offsite 24 Hours 7 Days a week Technical Support is now Available
Posted by: joe @ 12/12/2012 2:11:09 PM}
COLI Communications now has available offsite 24 X 7 Technical Support available to our customers, for the hours our office is not normally open.  We contracted with an English speaking company in Kansas which has been providing Wireless Internet Service Provider tech support for many years.   This means you can get a hold of a tech for any problem that arises with your internet connection, after our normal office hours of 8am to 6pm.   So from 6pm to 8am and anytime in the night time between you can reach technical support.  This includes the times our office is not open during the weekend, and Holidays as well.  If they are unable to solve the problem that you may have, they will create a trouble ticket, so our staff can look at it and contact you back as soon as our staff is available.  Many of our customers have a need to call afterhours and until now, we haven’t been able to staff our office for all the hours in a day.  This will alleviate this problem.   Also, we are aware you may not need to talk directly to technical support; we have an option for this as well.  In the phone system, you will be given a chance to leave a voicemail message for our staff by pressing 1 in the menu.   

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Phising Email
Posted by: cam @ 11/21/2012 1:18:08 PM}
We have been getting reports of an email being sent around, stating that its from COLI and that accounts are being compromised. It then proceeds to ask you to verify your username and password. This is not from COLI and please remember that we would never ask you for your information via email. So please delete the message immediately.

Example of email:
Dear Customer The following alert has been posted to your account regarding a change in available services: *ALERT* Your account has been compromised and used to send unsolicited commercial email (spam). We implore you to confirm here your COLI details to avoid account suspended from the COLI system. -Read More
Updated Wireless Coverage Map Available
Posted by: joe @ 5/23/2012 11:41:21 AM}
Our Wireless Coverage Map has been just updated with all our latest access points and new coverage area.  Coverage map can be found by clicking here. If you or someone you know has been interested in wireless internet service from us in the past and couldn't get it, please check the new map and see if you are in the green area.  If you are in the green area, it doesn't mean you can get it, but it does mean you have a good chance in getting wireless internet service from us.  We will still have to setup a wireless test to confirm service is available for you.   If you are or are not in the green area, we would like to hear from you.  Please fill out the Signup Application, email us, or call us. 

support@torchlake.com
888-299-0071
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Webmail Help Guide
Posted by: joe @ 4/2/2012 10:32:06 AM}
For those users needing to know more about the new webmail application.  If you are having trouble viewing the messages and clicking on buttons in the webmail, we have found that if you use the basic setting on the login page, this corrects these issues. 

The default Standard (high-speed connection) selection is an enhanced Ajax (java-script) version of the webmail, which takes advantage of the features of newer web browsers.  If you have an newer web browser, we recommend using this setting, but if you are having any problems reading messages, clicking on buttons, etc, then we suggest you use the basic setting when logging into the webmail.   There is a help file button in the webmail for further help.  It can also be viewed by clicking on this link as well. 

If you wish to use a email client software such as Outlook Express / Windows Live Mail / Thunderbird / or other email client software and not use the webmail.  Please either refer to the setup directions located in our knowledge base or please give us a call and we can help set this up.  -Read More
Useful table to configure Apple mail programs and some useful links
Posted by: josh @ 3/21/2012 12:03:57 PM}
Apple Mail Table : iPhone4 : iPad iOS3.2 : iPad iOS 4.2 : Android 2.1
Note: You need to edit your previous mail account instead of create a new one. Please reference the Apple Mail Table for correct email settings for the above links

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E-Mail Configuration Instructions
Posted by: bill @ 3/17/2012 2:10:34 PM}
Below are links to different e-mail clients and how to configure them if you are having trouble with our new e-mail service.  Basic settings changes that are needed are as follows: changing mail servers (incoming and outgoing) to mail.torchlake.com and changing your account name to your full email address (ex. example@torchlake.com)
We are open from 9-5 today and 12-5 on Sunday to help you if you need it. -Read More
COLI Inc, Referral Program Details
Posted by: joe @ 3/15/2012 11:26:23 AM}
Save some green…and help your friend save some too!

You can use this simple form on this page to send an invitation to your friends so they can benefit from COLI Wireless savings – just like you. Besides, you know you can feel confident recommending a company that is committed to Great Rates and Customer Satisfaction.

Just type in your information and the email addresses for up to 5 of your friends and family at a time. They will receive an email from you offering them the opportunity to enroll with COLI Wireless for any of our fixed rate plans. For each friend you refer that activates a Broadband account with COLI, you will receive a $25 credit on your bill! That means if you refer 10 friends who enroll, that’s $250 applied to your Broadband bill!

And don’t forget, your friend also gets a $25 credit applied to their bill. So everyone gets to save some green. You may submit as many referrals as you wish.
Click here for COLI Referral Page Login
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Upgrade Progress
Posted by: bill @ 12/16/2011 4:36:39 PM}
We have been working through some pretty poor weather and have managed to get 5 new upgraded access points up on towers today.  For those of you on the North End of Torch, give us a call, we may be able to upgrade you as soon as the Tuesday after Christmas.
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Now Available: COLIPhone
Posted by: bill @ 1/6/2010 3:45:00 PM}
Want more affordable home phone service?  Check out COLI Phone.  Rates as low as $19.95 per month.  Click here for more information.
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Run your window updates!
Posted by: camb @ 12/18/2008 10:51:51 AM}
Microsoft issued an out-of-band emergency patch Wednesday for a zero-day Internet Explorer vulnerability that has opened the door for hackers to install malware on susceptible computers without any user intervention. -Read More